Terms

1. Who sells

These terms cover orders placed on this website. By pressing Pay you ask us to sell you the frames in the cart, and any prescription lenses ordered with them, on these terms.

XYLEN EYEWEAR S.R.L., registered office Str. Vlad Județul nr. 18, camera 1, sector 3, București, România, 031308. Trade register J2025064445006. EUID ROONRC.J2025064445006. CUI 52393760. Email office@augustin-fresnel.com.

XYLEN EYEWEAR S.R.L. is not registered for VAT. The prices on the product page and in the lens selector are full prices. Nothing is added for VAT.

2. What we sell

Ready-made optical frames, sold on their own or with prescription lenses. There is no customer account. The size, material, colour, and text on the product page describe that pair. A photograph is a guide. The written specification is the description you can rely on.

Prescription lenses are made to order by a partner optical workshop in Romania, from lenses by the producer you choose. The lens description in the selector (use, design, thickness, coating, and light) is what you order. Essilor, Hoya, and the names of their lenses and coatings are trademarks of their owners. We are not their agent.

3. Prescription lenses

You type in the prescription and the pupillary distance yourself. Use a prescription from an ophthalmologist or optometrist that is still current, and copy it exactly. We recommend a prescription no older than two years, and no older than one year for children. The lenses are made from the values you enter. If a photo of the prescription is attached and does not match those values, we write to you before the lenses are made.

Ordering lenses online does not replace an eye examination. Have your eyes checked regularly. Myopia control lenses for children should be prescribed and followed by an eye doctor.

Before the order reaches the cart, the website checks the prescription against the lens producer’s ranges and the frame’s measurements. If the workshop still finds that the lenses cannot be made for this frame, we tell you and refund the lens price, or the whole order if you prefer.

Lenses are made within the tolerances of the optical standard for mounted spectacle lenses (ISO 21987). Progressive and office lenses usually take from a few days to two weeks to get used to. That is normal and not a defect.

4. How an order is placed

You choose a colour and add the frame to the cart. You can add lenses with it. You enter the prescription yourself, or you upload or photograph it and the partner optical workshop types it. You check the values, agree to how the prescription is used, and add the frame with the lenses.

You open the cart and start Checkout. Checkout asks, in order, how the parcel should travel (FAN Courier or Sameday, to an address or to a locker), the address or the locker, then your contact details (name, email, phone), then a review of the order. Payment is by card only, on Stripe. The contract is made when the payment succeeds. We email a confirmation.

We can refuse an order if the frame is no longer in stock, the lenses cannot be made, the address is outside Romania, or the payment fails. If we refuse after a successful charge, we refund the card.

5. Price and delivery

Prices are in lei (RON). You choose FAN Courier or Sameday, to an address in Romania or to a locker, and the shipping charge is zero. The total shown is the amount you pay. Payment is by card only. A frame on its own is delivered within 30 days of payment. That is the legal maximum. A frame with prescription lenses is sent once the workshop has made them, in 7–12 working days after payment, and still within 30 days.

Please check the parcel when it arrives. If it does not match the order, email office@augustin-fresnel.com within 3 days and keep the packaging. This does not limit your legal guarantee rights.

6. Changing your mind

You may withdraw within 14 days of receiving the frame, without giving a reason. Trying the frame on, as you would in a shop, does not lose the right. The refund may be reduced only for a loss of value from handling beyond what is needed to establish the nature, characteristics, and functioning of the goods. You pay the cost of sending it back, unless we sent the wrong frame or a faulty one. The steps and the model form are on the Returns page.

Lenses made to your prescription are custom-made to your specification, so the right of withdrawal does not apply to them (Article 16(c) of Government Emergency Ordinance 34/2014). A frame ordered with lenses can still be returned within 14 days. Send it back with the lenses in it. We refund the frame price, not the lens price.

7. If the order is not as described

For 2 years from delivery the frame must match the product page and be fit to wear as a frame, and the lenses must match the order: the design, thickness, coating, and light you chose, and the prescription you entered, within the tolerances above. This is the legal guarantee of conformity under Government Emergency Ordinance 140/2021, not a separate shop warranty. You choose repair or replacement of the frame, and a remake of the lenses. If repair or replacement is impossible or disproportionate, or is not done within a reasonable time, you can choose a price reduction or to end the contract and receive a refund. Email office@augustin-fresnel.com. Keep the invoice or the Stripe receipt. It proves the date of the order.

Lenses that match the prescription you entered are not faulty if the prescription was copied wrong, was out of date, or your eyesight has changed since.

8. Invoice

Give a delivery address that is complete and current. An invoice for the paid order is emailed to you. It names the lenses by product, without the prescription. The invoice is issued when the payment succeeds.

9. Complaints and the law

Write to office@augustin-fresnel.com first. You can also contact the National Authority for Consumer Protection (https://anpc.ro/) and its alternative dispute resolution service, SAL (https://anpc.ro/ce-este-sal/). Romanian law applies.